Category Archives: News

Drug Testing

Drug Testing In The Workplace

Category : News

Drug testing in the workplace is becoming more and more common and there is never a better time than the present to introduce it to your company or business. So let’s have a look at why testing is needed and how we can implement it in a positive manner.

Why should we do drug testing?

As the cultural trend of recreational drugs is rocketing and nearing an epidemic; the time has come for employers to take reasonable steps to safeguard their workforce from the negative impacts of what drugs can cause.

There are many direct and indirect impacts from drug use at work; if we can put monetary values to one side, one of the main effects are the potential health & safety risks. Obviously we could cover the potential effects of the drugs themselves; however, I think that the most important part that any employer should take away is that it is outlined within the Health and Safety at Work Act.


Health and Safety at Work etc Act 1974, section 2
Management of Health and Safety at Work Regulations 1999

It is an offence under the Misuse of Drugs Act 1971 for any person knowingly to permit the production, supply or use of controlled substances on their premises except in specified circumstances (e.g. when they have been prescribed by a doctor).


As you can see; not only should we look to drug testing to ensure the safety of the employee and other members of staff, but also we need to ensure that measures are taken to safeguard your business itself.

Another aspect that needs covering is that of being under the influence of drugs or substances when in control of a vehicle. This is outlined under the Road Traffic Act 1988 and the Transport and Works Act 1992. Which states that drivers of road vehicles must not be under the influence of drugs while driving, attempting to drive or when they are in charge of a vehicle.

Making Drug Testing a Positive Action

First of all, let us confront the myth that everyone in the workforce is against testing. In one survey that was carried out(1), employees were asked: “Does substance abuse negatively affect…”

  • Attendance – 64% stated yes
  • Productivity – 63% stated yes
  • Morale – 63% stated yes
  • Safety – 57% stated yes

As these answers show; the workforce is prepared to accept that drug abuse has an impact on all aspects of the business running and more importantly for them; their work life.

employee photoShared Goals

It should always be noted that if the process of drug testing is implemented correctly and employers actively encourage the involvement of the workforce, then much of the friction can be avoided. When you take the time to evaluate the goals of the employer and the goals of the employee, then this will often be shared. Both parties want to see the business succeed and both know that by succeeding; the lifespan of both business and in turn employment is also increased. Drug testing is a great support tool and although there is an initial cost to running a testing programme, the ROI is often very quick.

Effects on Business

The list of negative impacts could go on for a long time, but let’s take a look at some of the general areas that can be affected:

  • Performance Issues
  • Poor Attendance & Absenteeism
  • Reduced Professional Attitude
  • Reduced Physical Appearance
  • Health & Safety Issues

Also on a direct note towards employees, they can face ongoing domestic issues of which will only stand to be increased by the abuse of drugs.

[panel panel_heading=”The true extent of the problem…” panel_text=”During my time in the security industry I have had the pleasure to work with many clients and on a multitude of sites. Now before I make the next statement I need to add that not all of the work I have undertaken over the last 10+ years has been on sites with an active workforce.

However with this in mind and only referring to the sites that have had active workforces I would say conservatively, that 85% have a real problem with drugs. The shocking aspect could be that there is not a direct correlation with workforce size and amount of drug users, meaning I have been on sites with small workforces with a high ratio and vice versa.

Among some of the worst is a large manufacturing site based in my hometown that has many substance abusers who not only work for them but who also take drugs on site. This needs to be addressed otherwise it is going to spiral.

Phil Green” panel_color=”enigma_panel-blue”/]

What Happens When Someone Provides A Positive Sample?

This is where we must stress that a positive test must not be an instant dismissal trigger, but it should be combined with an overall look at the employee. There needs to be a route for disciplinary action if required, but all employers need to also address offering support and assistance in treatment. Employees are normal people and face a wide range of ups and downs in life, sometimes these can lead to situations in which substance abuse becomes the only relief for the member of staff. However, we must also accept that many people see the taking of drugs as a ‘recreational’ activity and in many cases will not accept offers of help.

At the end of the day; when an employee has a positive result, then a calculated and methodical approach should be taken. Support should be offered to the employee at every step and the employee’s wellbeing should be held close to that of the business.

[panel panel_heading=”Phil Green Security” panel_text=”We can assist in the professional implementation and execution of drug and alcohol testing for your business.

We provide:

– Support and guidance on implementing policies to allow for testing
– Pre-test preparation and guidance on random selection
– Execution of testing programmes
– Full recording of the testing event for evidence and due diligence
– Chain of Custody documentation
– After test guidance throughout either treatment or disciplinary
– Tribunal support and attendance if required” panel_color=”enigma_panel-blue”/]


Interested in finding out more?

For more information on our services, please use the contact form below to get in touch.

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Phil Green Security


Local Security Provider

Support Your Local Security Provider

Category : News

So we all know that Phil Green Security is a proud Yorkshire company and as such; we are going to cover why we believe that businesses should not only support their local security provider but, can also benefit from it.

elephant photoThe Local Security Provider

What are the options?

Any security service user (or client) has the choice of either contracting locally or to go with a large national provider. On the face of it; there can be some ‘positives’ for going with the large provider companies, but these do come at a cost. National providers generally will not dedicate resources to what they class as “low value” contracts and as previously covered in other articles, this can be anything up to £2 or £3 million. National providers often deal with contract values in excess of the £4million mark and anything less will usually be treated with the ‘Cookie Cutter‘ approach.

If we move away from the monetary aspect for a moment; national providers will often have head offices based some distance away from the client’s site and only in some cases may have a regional office within the same county. However, they do have a way of getting around this for tenders etc… and that is to use an existing clients site as a temporary area office and will often run most activities within that client’s gatehouse.

So when talking about national providers it would be easy for me to mention little miss haps such as The Olympics and how many prisoners have escaped from these national ‘security’ specialist companies, but you all know me by now and being bitchy is not my thing. However, you should keep this in mind when looking at the level of professionalism of these large providers. This now brings us to the elephant in the room; officer quality, well I really don’t know where to start on this part. Quite often the recruitment process for these large staff hungry providers is a fast based process and the term ‘quantity over quality’ is king.

What can a local security provider bring to the table?

A local security provider will bring one main positive, dedication. If you are the client and your security contract weighs in at below £1million; then don’t worry as even to a medium-sized local security provider, this will be large enough to demand their complete attention. I will assure you now that many local providers will jump through hoops to sever clients on even the smallest of contract values.

With regards to head offices, regional offices and control rooms… these are nearly always the same building for the smaller providers. Due to the logistics of modern cities; this leads to fast and concentrates response times which can be handy if you need to call ad-hock review meetings or even require extra coverage.

Talking about coverage; it is commonplace for the managing director or sole owner of smaller local providers to know each of their staff members by name. This style of business structure tends to lead the way in the security industry as we all operate on a level of loyalty and trust with our staff members. It also goes without saying that when a company has a smaller workforce, it benefits from a closer working relationship with their employer and in turn means a low staff turnover. Many nationals have permanent recruitment adverts on web-based job sites, this is to try and keep on top of the constant fall in retention.

[panel panel_heading=”Little Secret” panel_text=”So when you go with one of the large national providers and they sell you on all their accreditations, staff training and ability to deliver 100% coverage… Would you like to know something?

All national providers have agreements with the smaller local security providers to work on a subcontract basis. Quite often you are paying a premium for a service that you could have received direct, usually at a much smaller charge rate.” panel_color=”enigma_panel-blue”/]


Summary

If you want a dedicated and passionate security service that you can have as much or as little involvement as you want then your local security provider is the only way to go. You can benefit from all the positives that having an in-house security department can bring, without any of the hassles.

However, if you would like to experience vast staff turn over, mainly of university students and not career driven officers; then the Nationals are the ones for you. Let’s be fair if you had The Olympics as a client, I am sure you would also want to make a huge mess of it and embarrass yourself too (this is a joke of course).

In order to finish off this article; I would like to invite you to read our latest press release. We have put our heart on our sleeve and speak frankly about what Phil Green Security is aiming to bring that will blow the national providers out of the market.

[button style=”enigma_btn_blue” size=”enigma_btn_large” btn_disable=”0″ url=”https://philgreensecurity.com/press-release-re-writing-standards-security-industry/” ]PRESS RELEASE[/button]



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trace anyone



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trace anyone

Trace anyone in the UK with Phil Green Security

Category : News

Phil Green Security has had a recent influx of requests for Person Tracing. With a professional and dedicated solution, Phil Green Security gives you the chance to trace anyone in the UK.

Our person trace service is the process of locating an individual anywhere within the Uk from information supplied to us by a client.

Phil Green Security is able to offer a range of tracing solutions and serve clients by locating debtors, missing persons, absconding tenants, witnesses, missing family and various types of people that do and do not want to be found.

Through experience and utilising some of the largest databases in the country we are able to locate individuals, run background checks or even carry out pre-employment screening. All person trace service assignments are handled in the strictest of confidence and the party being traced will never be aware of the process.


[panel panel_heading=”What information do we use?” panel_text=”A good rule of thumb is alway the more information the better; however, Phil Green Security can often work with a very limited amount.

The information can consist of:

– First & Last Name

– Middle Name

– Date of Birth

– National Insurance Number

– Previous Address

– Place of Work

– Relatives

Address Any other info connected with the person to be traced” panel_color=”enigma_panel-blue”/]

[panel panel_heading=”What we can provide” panel_text=”We are able to discover many forms of information; however, this is all dependant if it exists in the first place. (For Example; if someone has never had a landline phone number, then we would not be able to supply a landline number)

(For Example; if someone has never had a landline phone number, then we would not be able to supply a landline number)

– Dead of Alive

– Address

– Phone Numbers

– Email Addresses

– Business Interests

And whatever other recorded information that is contained on our resource databases.” panel_color=”enigma_panel-blue”/]


Trace Anyone Using No Trace No Fee

Phil Green Security also includes a ‘No Trace No Fee’ policy for many of its person trace solutions.

Although no trace can be given an accuracy rating of 100%; but what we do is gauge the results via an accuracy matrix and any trace that holds a rating less than that of 65%, the client will not be charged.

This is a perfect way to trace anyone in the Uk with a near-zero risk service.

There are some general conditions to this policy, but a general rule is if you have provided the following three items of information, then your trace would be covered:

  • Full name – (no variations of spellings)
  • Full last UK address (within 5 years)
  • DOB (Date of Birth) – (no variations)

Trace Report

Our trace reports mean that when you trace anyone in the Uk using our services; you are given a full and comprehensive report upon completion.

Our trace report will include an information release agreement, ALL data discovered during tracing and a debrief outlining accuracy and also recommendations.

Trace anyone

*Please note that this service should not be used as a replacement for the emergency services if a person has been missing 24-48 hours. If you wish to gain additional help along with the police, please consider Missing People charity.


Interested in finding out more?

For more information on our services, please use the contact form below to get in touch.

Get in Touch

Phil Green Security


Cookie Cutter Security

Stop cookie cutter security by Phil Green

Category : News

cookie cutter securityThere is a big secret that I would like to share with you; most security companies treat each client exactly the same. Now I need to clarify that a little; when I say ‘treat’ each client the same, I mean in ways of service provisions. I will explain in this article how you are being let down by many security providers and what cookie cutter security really means.


Cookie Cutter Security – Is this familiar?

How to sell a dream

In my years of working in the security industry and even before Phil Green Security became a reality, I spent many hours in client meetings and contract reviews. During these times I was able to observe the behaviour of the lesser spotted contract manager, whilst in its natural habitat. Now I will be honest; at first, they appear to be creatures of complexity and grace; however, this is far from the truth.

Ok; so I need to stop addressing contract managers as some sort of wild animal; but, the context is more accurate then you may think.

During the acquisition stage, many clients are sold the golden dream of having access to a contracts manager, of which will be on call for the client no matter the issue or time of day. Of course, it will always be thrown in that the contracts manager will adapt the offered services to the client’s needs and that any extra training required for the site will also be carried given to the officers prior to working on the contract. If recruitment is required; the client will be advised that all potential candidates will be heavily screened with the client’s needs in mind and that only the ‘right’ people will be hired.

Moving on to the paper side of things… The client will be reassured that all health & safety paperwork will be completed inline with the assignment instructions and adapted to meet the requirements of the client’s site. This, of course, will only apply for paperwork that is supposed to be adapted to each contract individually and not set policy documents of the security provider. A great example of paperwork that is included in this section would be risk assessments and also client specific sections of the assignment instructions.


Eat – Sleep – Convince – Repeat

So once you have been sold the dream (as noted above); and you have decided to sign on that dotted line, can you sit back and relax?

training photoWell truthfully no, firstly you should expect to only see a contracts manager at review meetings and possibly if you threaten termination; otherwise, it will probably become an email only relationship. Now you really cannot be upset at your contracts manager; at the end of the day, they will have a portfolio of sites to look after and spend many hours each day firefighting from multiple clients. So what can reduce the stress that your CM faces? Well, that’s easy… every other aspect noted above is just carbon copied from all the other contracts; cookie cutter security in action.

Let’s take the already discussed aspects and see how they normally transpire…

Tailored Services – This is too time-consuming for the busy contracts manager, so an easier workaround will usually be put in place. The workaround is often to match the client’s requirements to what the provider can put in place quickly; patrol frequency; for example, everything else can fade into the ether. (cookie cutter security)

Site Specific Training – So this is even easier to erode and is usually accomplished by setting a timeline in place that is able to be constantly pushed back. Generally, this is a tactic that many providers will use in order to avoid admitting to a client that they have no intention of delivering on many promises.

Recruitment – Often overlooked by clients; where do I start? Group recruitment, interviews in McDonald’s, uniform already bagged up before the interview, telephone only interviews… I have seen all sorts of strange practices in the industry. This is a large irritation with me and the future of the industry is being affected by these practices. It is impossible to dismiss the evidence that the industry can not progress whilst unprofessional companies are flooding the ground levels with unsuitable people. A connected consequence of this practice is the term ‘shirt fillers’ and ‘bums on seats’; attitudes that should never be taken when trying to exceed client satisfaction.

Risk Assessments – Simply photocopy the generic RA and apply… I am not joking; I have been on sites when the RA’s have mentioned lifts; but, the site is all single storey or taking about warehouse forklift traffic; when working a building site contract. (cookie cutter security)

Assignment Instructions – Although many aspects of the assignment instructions are generic and will also include the provider’s policies as well; clients should remember the reason they are deployed. The site AI’s should stand as a manual for any daily or high possibility event, also what to do in the event of certain incidents. However many providers will deploy AI’s that cover the minimal information and only include core duties such as patrols. This document is highly important as if something is not addressed in the AI’s, then strictly speaking the provider is not forced to ensure it is acted on. (cookie cutter security)

[panel panel_heading=”Role of a Contracts Manager” panel_text=” Reading the information so far you may be wondering what a contract manager does do… This is an art form of lying and convincing and believe it or not, it will normally be in the direction of the client.

When the time comes that the client has a valid concern and raises it with the CM; they will often be sidestepped with lip service and put all effort in convincing the client that everything is really Ok.

Sadly this is also used when addressing SLA breaches, failings of officers or the provider and any other ‘none’ positive discussion that is carried out with the client.” panel_color=”enigma_panel-red”/]


[panel panel_heading=”Don’t worry salvation is here!” panel_text=”Phil Green Security operates a strict ethos with regards to our clients will always come first. We involve the client in every aspect of service delivery and will only ever remove a duty on the request of the client. Phil Green Security believes in providing truly tailored service and we settle for nothing less than 100% client satisfaction.

We operate a unique management structure that ensures that all clients have access to all levels of the management chain. If there is ever a need for the client to speak with Phil Green direct, that is not a problem as each client is given direct contact details to him.

We also operate a client’s based appointment booking system within our client portal, this allows for the client to be the decision maker on when meetings should take place. Phil Green Security … because our clients get more!” panel_color=”enigma_panel-blue”/]

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CSCS Cards

CSCS Cards – Get them out of your tenders

Category : News

cscs cardsThe CSCS scheme has been around for some time; they are used as a tool to represent a level of understanding for safety on construction sites. In this article, we hope to explain why CSCS cards should be removed from any current or future security contracts.

Construction Related Occupation CSCS Cards

Although security officers are not directly connected with the construction industry; it was decided that they would be liable for the Construction Related Occupation cards (white). Once this decision had been made; it soon became a common aspect of construction industry security tenders to request that all officers were cardholders.

Many security providers moved away from providing officers to construction contracts to avoid the cost from running multiple officers through the accreditation path. However, this has changed over recent months.


Review of the CRO card

The CSCS scheme has undergone some review and change processes recently and as a result, a number of former ‘CRO’ occupations have been removed from the scheme as they are no longer seen as related to construction. A full article can be viewed HERE and a list of the occupations that have been removed is HERE.

It is with great pleasure and also some annoyance that I can state that ‘Security Guard’ is one of the occupations that has been removed and as a result, Security Officer no longer require OR are able to gain CSCS cards.

So I am sure that you can see why I have stated it is a good thing; but why an annoyance?


nutshell photoThe security industry in a nutshell

PGS is a small evolving company and can not compare to many of the larger security providers in the market… Or can we?

Over the last few weeks, PGS has been completing some tenders with the view of increasing our current portfolio. It was during this time that we reviewed 2 construction based tenders and was shocked to see two things:

[panel panel_heading=” Tendering Company” panel_text=” As a condition of this contract; the successful service provider will be responsible to provide security officers who have completed and gained CSCS cards of the Construction Related Occupation role.” panel_color=”enigma_panel-red”/]

The second surprise was from the tender query section; first a question from one of the proposed providers and then the reply from the tendering company:

[panel panel_heading=”Security Provider” panel_text=”Can you please clarify if CSCS cards are mandatory for the security officers or is this optional?” panel_color=”enigma_panel-green”/]

[panel panel_heading=”Tendering Company” panel_text=”CSCS cards are mandatory as per industry regulation. This is not optional and is a condition of the contract being rewarded.” panel_color=”enigma_panel-red”/]

(This was the same in both tender packs, nearly exactly word for word)

So what am I going on about; and how does this mean that PGS is just as good, if not a little better when servicing clients?

The tendering company of which one was a large housing association and the other a national construction company really should know better. Let’s be honest; if they are going to build tenders and stipulate that some requirements are mandatory; then they surely need to ensure that they are up to date with industry changes.

To the security providers who are tendering for these contracts…

If you are aware of CSCS cards or even if you are not; surely due diligence should lead to you finding out the information. It took 3 minutes from start to finish to check the facts and find that the scheme had changed. Instead, we have another example of several companies that have tendered across 2 separate contracts and entered into an initial agreement that they will provide something that is physically IMPOSSIBLE.

This ladies and gentlemen is the security industry in a nutshell!


Moving forward

For any security provider who may be unsure what to do next please see the following for guidance…

Do you have existing contracts that require CSCS cards?

Yes – Print out THIS page and arrange a meeting with your current clients that may be affected. Once you have explained to the clients; ensure that contracts, assignment instructions and service level agreements are adjusted to show the changes.
No – Do nothing and relax!

 

Are you currently tendering for a contract requesting CSCS cards?

Yes – Email or raise at query stage and include THIS page in your communication. Advise the company that this is now an impossible task and ask them to clarify or remove this aspect from the tender requirements.
No – Do nothing and relax!

Summary

Come on folks; surely you can all see how this situation should not arise. We should all be constantly reviewing any form of regulation, scheme or advisor rules that affect our professions. With current technology, there really isn’t any excuse to fall behind and if I am honest; I will admit I feel sorry for those service providers who are still contractually obliged to provided CSCS covered officers when they no longer exist.

Sorry to have a little rant in this article; but when PGS is keeping on top of changes such as this, surely all the ‘bigger’ fish should also be keeping up with it.


PGS . . . because our clients get more

[progressbar progress_heading=”Current Service Provider Performance” progress_percentag=”35″/]

[progressbar progress_heading=”Phil Green Security Performance” progress_percentag=”100″/]

[panel panel_heading=”” panel_text=”Our clients are more than just clients to PGS staff; they are the reason we go to work everyday and above everything, we will always go that extra mile to ensure we exceed our client’s requirements.” panel_color=”panel-default”/]


Client Portal

Inside PGS – Whats behind our client portal

Category : News

client photoAnyone who has been to the PGS website will soon realise that we are just as mad about tech as we are security and one of our priorities is to give our clients as many toys to play with as possible. Inside PGS – Whats behind our client portal; will give you an inside view of what our clients benefit from when using PGS services. We always stand by our motto ‘… because our clients get more’.

What is available on the client portal?

  • Incident Reports
  • Shift Logs
  • Information Documents
  • Contract Documents
  • Health & Safety Policies

  • PLI
  • Risk Assessments
  • Method Statements
  • Assignment Instructions
  • Meeting Booking Service


Login & Explore

client portal
When you arrive at the website; our clients simply select ‘Client Portal’ and are taken to a login page.

The client will be provided with a username and password at the start of any assignment or contract. Once inside all details can be edited from passwords to addresses, we give the client full control.


dashboard

Dashboard

Once on the site; the client is presented with a dashboard which is designed to show the most recent 10 documents. Along the top of the dashboard is a navigation menu which is used to access the client’s dedicated section of the site.

 

 


Booking Tab

Booking

Under the booking tab is the appointment booking system for our clients to request meeting direct. The largest benefit of this system is our clients can view our availability and fit the meeting around their workflow. The calendar is automatically updated ensuring that the shown meeting slots are available.

Section 1 – Used to make appointments by selecting a date and then a time slot.

Section 2 – Shows currently booked appointments. At this time our clients are able to book up to 3 meetings in advance.

 

 

filemanager

File Manager Tab

The File Manager tab displays all documents available to the logged in client. The only access is granted for documents that belong to the client and documents are not shared between clients. As a result, the file manager will only display the documents owned by the client. Once a document is selected from this panel; the client will be taken to a download page that allows the client to retrieve the document.

Section 1 – This is a tiled display of all the documents owned by the logged in client.

Section 2 – Gives three different ways to filter the documents by Catagories, Date or Creator.

My Account Tab

client portal

 

The final tab is for account maintenance; including editing details.

The options given are:

  • Account Details – Shows current recorded details held on file.
  • Edit Account – Allows the client to edit their own details including changing the password and updating addresses.
  • Logout – Well I think this is an obvious one…

 

 

 


Forever building our client portal

As you can see we offer several benefits to our clients; be it immediate access to reports, 24/7 access to documents or even an ‘on-demand’ meeting booking service. We are constantly working on our back office and will continue to build upon our existing tools to improve our client’s experience.


Did you read our article on Business Continuity Planning?