How small security providers can outperform
Category : Blog
After a week of talking to potential clients; one question seems to be reoccurring… Why should we go with small security providers? Well, we are going to address this question and if we can see how small security providers can outperform the bigger ones; David vs Goliath!
As with many of our articles, we will speak from the view of our own services and how Phil Green Security adapts to deliver to our own clients. We will take the time to look at aspects which are client based and would affect service quality. So let’s begin…
(In the security industry a contract up to £1.5 million, would still be classed as low value to larger providers) ” panel_color=”enigma_panel-red”/]
PGS does not address any contract as low value and gives all clients complete dedication.” panel_color=”enigma_panel-blue”/]
The term ‘all of your eggs in one basket’ comes to mind.” panel_color=”enigma_panel-red”/]
This means if a client requires something like CCTV installation; for example, we would call in a CCTV specialist company. As a result; we can offer many possibilities to our clients without spreading our expertise thinly.” panel_color=”enigma_panel-blue”/]
As long as a member of staff has an SIA license then they can do the job… ” panel_color=”enigma_panel-red”/]
Also, a comprehensive CPD programme is maintained throughout the member of staffs career with PGS.” panel_color=”enigma_panel-blue”/]
Customisation of Service
When dealing with larger companies, clients will find that they are soon presented with pre-defined procedures and any variants are of course chargeable.
Normally service level agreements, assignments instructions, contracts and even day to day documents are generic and this prevents true optimisation for that specific client.” panel_color=”enigma_panel-red”/]
A small security providers tend to have more flexibility for their clients. PGS work with the clients from the very start and adapt every aspect to meet their needs.
We are not a generic company and as such we do not provide generic services.
Our mission statement is to maintain a small selection of clients who can benefit from maximum resource allocation.” panel_color=”enigma_panel-blue”/]
Response and Accountability
Sadly, I have been witness to some cases in which the client has had to threaten termination just to speak with a manager about an additional raise in manning level! That’s right, the client wanted to give the large provider more business, but had to fight to give them it…” panel_color=”enigma_panel-red”/]
Part of the PGS ethos is that every person from top to bottom is in place to ensure that our clients are happy, no one is above front line working” panel_color=”enigma_panel-blue”/]
Summary on Small Security Providers
Ok so let’s face it; your average small security providers are not going to be awarded contracts for things such as the Olympics (which was messed up) or to provide security services for private prisons (which have been subject to escapes and brutal treatments). However, when you want a highly dedicated and responsive service, then only a small security provider can offer this and you should give them a chance.
[button style=”enigma_btn_blue” size=”enigma_btn_large” btn_disable=”0″ url=”https://philgreensecurity.com/mission-statement/” ]PGS Mission Statement[/button]
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